Refund and Returns Policy

At Melodybites, every cake, pastry, dessert, and bakery item is freshly prepared with care. As most of our products are made to order and are perishable in nature, we follow the refund, return, and cancellation policy outlined below.

By placing an order on our website, you agree to the terms of this policy.

1. Order Cancellation

Standard Bakery Orders

Orders may be cancelled within 2 hours of placing the order, provided production has not started.

Custom Cakes & Personalized Orders

Custom cakes, theme cakes, photo cakes, and personalized bakery items begin preparation soon after the order is confirmed. Therefore, these orders cannot be cancelled once preparation has started.

Orders Already Prepared or Dispatched

Orders that have already been prepared, packed, or handed over for delivery/pickup cannot be cancelled.

2. Refund Policy

Refunds will only be processed in the following situations:

• Your order is cancelled by Melodybites due to product unavailability.
• Payment is successfully made, but the order cannot be fulfilled.
• You receive the wrong product.
• The product arrives damaged due to our handling or delivery.
• A duplicate payment has been made for the same order.

Approved refunds will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.

3. Return Policy

Since all bakery products are freshly prepared and perishable, returns are generally not accepted.

However, we may offer a replacement or refund if:

• You received the wrong item.
• The product was damaged during delivery.
• The product was spoiled or unfit for consumption upon delivery.
• The order delivered is significantly different from what was confirmed.

To request assistance, please contact us within 2 hours of receiving your order with:

• Your Order ID
• Photos of the product
• A brief description of the issue

Requests made after this period may not be eligible for review.

4. Non-Refundable Items

Refunds or returns will not be provided for:

• Change of mind after purchase.
• Incorrect flavour, size, or design selected by the customer.
• Incorrect delivery or pickup information provided by the customer.
• Failure to collect a scheduled takeaway order.
• Minor variations in decoration, colour, or handcrafted finishing.
• Delay caused by incorrect address, unreachable phone number, or recipient unavailability.
• Products that have been consumed partially or fully.
• Customized, personalized, or photo cakes unless damaged or incorrect.

5. Pickup Orders

For takeaway orders, customers are requested to collect their order at the selected pickup date and time.

Melodybites is not responsible for deterioration in product quality if the order is collected significantly later than the scheduled pickup time.

6. Delivery Issues

If your order is damaged during delivery, please notify us immediately with clear photographs of:

• The outer packaging
• The damaged product
• Your order confirmation

After verification, we may offer:

• A replacement product, or
• A full or partial refund, depending on the situation.

7. Failed Deliveries

Refunds will not be issued if delivery cannot be completed due to:

• Incorrect delivery address
• Incorrect contact information
• Customer unavailable at the delivery location
• Refusal to accept the order
• Multiple unsuccessful delivery attempts

Additional delivery charges may apply for re-delivery requests.

8. Payment Refund Timeline

Approved refunds are generally processed within 5–7 business days.

The time taken for the amount to reflect in your account depends on your payment provider or bank.

9. Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact us:

Melodybites
Kapurthala, Punjab, India

Email: info@melodybites.in 

Phone: +91-99999 88888

Business Hours: Monday – Sunday, 10:00 AM – 9:00 PM

At Melodybites, customer satisfaction is our priority. If there is ever an issue with your order, our team will work with you to find a fair and timely resolution.