Terms & Conditions

Terms & Conditions

1) Delivery & Pick-Ups

For delicate cakes and tiered creations, we strongly recommend self pick up or car delivery rather than bike delivery.

We prepare our cakes with the freshest ingredients, with no preservatives. While they are packaged securely, sudden braking, bumps, turns, and road conditions can affect decorated cakes during transit.

Car deliveries provide the safest and most stable journey for your order.

We are unable to take responsibility for any damage that may occur after the order leaves our kitchen.

We’d love to make ordering from us as easy as possible. While we don’t offer cash on delivery, we do accept pre-orders for our cakes with full advance payment. The good news? Our website works with all the major payment gateways and cards, so you have plenty of convenient options to choose from.

We understand plans change and are willing to accommodate changes to your order. However, please note that we cannot offer refunds for any cancellations. Only if we are informed 72 hours prior to the order completion date, we can offer store credit or reschedule your order for a future date within 6 months.

All our products are freshly made with care. While customised orders are non-refundable, we will gladly assist with replacements in case of any issue from our end. As our creations are delicate and perishable, we recommend self pickup; delivery can be arranged, but we cannot be responsible for damage during transit.